Kareo Integration

Kareo patients call after-hours and book appointments or reach on-call staff—no voicemail, no delays

AI answers every after-hours call, triages urgency, books routine appointments into Kareo, and escalates emergencies to on-call staff immediately.

AI answers calls 24/7 when your office is closed—no voicemail prompts or IVR trees
Urgent calls (chest pain, trauma, difficulty breathing) routed to your on-call provider within seconds
Routine appointment requests booked directly into Kareo's next available slot
Patients can leave a callback request; AI captures their information securely and logs it in Kareo
On-call staff see caller name, history, and chief complaint on screen when urgent call arrives
Confirmation messages sent to patients so they know their booking or callback request was received

How it pays back

No voicemail dead end at 11 PM

Caller speaks to a responsive assistant, gets triaged, and either books an appointment or reaches your on-call provider. Not a robot, not voicemail, not a queue.

After-hours bookings land in Kareo ready for morning

Your practice opens Monday to a calendar full of confirmed appointments, with patient demographics and intake notes captured on the call. No weekend backlog of voicemail to decode.

On-call provider has context before the call connects

Urgent calls include patient history from Kareo, symptoms, and callback information on your screen. No 'who is this?' moments at 2 AM.

After-hours patients feel heard and supported

A real conversation (powered by AI) removes the anxiety of voicemail. Patients leave after-hours knowing someone got their message and is handling their request appropriately.

Every after-hours call answered

No voicemail, no IVR, no busy signals—AI picks up and triages immediately

Urgent calls escalated to on-call staff

Emergency symptoms routed in seconds; your provider sees Kareo history and symptoms on screen

Routine bookings written to Kareo

After-hours appointments (name, DOB, phone, time slot) recorded in your schedule for morning review; intake details returned as structured summary for staff review

Callback requests logged and tracked

Non-urgent requests held securely; staff see them first thing and prioritize follow-up

Frequently asked questions

Does after-hours AI booking work on weekends and holidays?

Yes. The AI runs 24/7, including all holidays and weekends. Your Kareo schedule is checked in real-time, so patients can book the next available slot whenever your office is closed.

What if a patient calls after-hours with a chronic condition question?

The AI captures the question, asks if it's urgent (pain, worsening, new symptom), and either books them for urgent on-call triage or logs it as a callback request for the next business day. Non-urgent questions are never escalated to on-call; they're queued for daytime staff.

Can patients reschedule or cancel after-hours appointments via AI?

Yes. If a patient calls back to change their booking, the AI can verify the appointment in Kareo, reschedule to a new slot, and update Kareo immediately. No manual rework for your staff.

What happens if on-call staff don't answer an urgent call?

The call rolls to your backup protocol (secondary on-call, nurse hotline, or ER). The AI holds the information and logs the escalation chain in Kareo so you can follow up.

Do patients get confirmation that their after-hours booking was received?

Yes. The AI confirms the appointment time, sends a text and/or email confirmation, and the booking appears in Kareo. Patients know they're scheduled, and your morning staff see the same data.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

Book a Demo Contact Us

Want the numbers first? See plans and pricing