Kareo Integration
Instead of voicemail, every call gets answered by AI. Callers reach your practice instantly, and urgent messages are routed to on-call providers while routine requests are logged for staff.
AI screens inbound calls for urgency flags—chest pain, difficulty breathing, severe bleeding, suicidal ideation—and immediately routes to the on-call provider or emergency line. Your practice handles true emergencies in real time.
Routine calls (refills, appointment questions, results) are logged with context and routed to the right staff member or department. No caller repeats their story; no staff member guesses the intent.
After-hours calls for appointment scheduling, medications, and test results are captured and routed. Your practice doesn't lose patients to competitors or emergency departments because of unanswered phones.
Every call answered
No voicemail, no busy signal, no missed calls
Urgent calls escalated
Real-time provider notification
Call context preserved
Caller intent, symptoms, and routing logged
Callers can request a human at any time and are transferred to an available staff member. If no staff are available, they're offered a callback at a specified time or left a detailed message.
The AI listens for clinical keywords—chest pain, shortness of breath, severe bleeding, suicidal thoughts—and confirms urgency with the caller. Urgent calls bypass the queue and go directly to the on-call provider.
Yes. You configure routing rules by provider, department, and reason. For example, 'orthopedic urgent' routes to the on-call ortho surgeon; 'patient portal help' routes to front desk.
Call reason, caller intent, and any clinical details are captured and returned as a structured summary. Staff review it in Kareo and file it to the patient chart as needed.
Yes. The AI is live 24/7. Business-hours calls reach your staff immediately; after-hours calls are screened and escalated to the on-call provider or logged for morning routing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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