Availability
Instead of voicemail, your Kareo clinic's after-hours calls are answered by AI, which books appointments, captures patient info, and routes urgent requests to on-call staff.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Callers never hear 'all our staff are busy.' AI answers immediately, provides information, and either books an appointment or escalates to on-call staff. No voicemail backlogs.
When patients call after hours with appointment requests or other information, the AI captures their details. Staff find a structured summary in your queue the next morning—not a dozen voicemail messages.
Patients with urgent needs do not wait until morning to hear back. AI detects urgency and routes the call to your on-call provider per your Kareo protocol.
Callers reach someone or something immediately, not a voicemail greeting. This perception of accessibility increases patient satisfaction and reduces call-back anxiety.
After-hours overflow managed
Appointment requests, routine questions, and patient intake captured in a structured queue
Urgent calls escalated
High-risk calls routed to on-call staff or emergency services; not queued
Structured summaries for staff
No voicemail transcription; AI summaries are queued for next-day review
The AI answers the call. If it's an urgent medical issue, the call is routed to your on-call provider. If it's a routine appointment request or question, the AI captures it and queues it for staff review the next morning.
Yes. If your Kareo schedule has open slots, patients can book after hours and the appointment is written to your calendar. If you're fully booked, the AI can add them to a waitlist or offer urgent-care alternatives.
No. After-hours bookings are written to your Kareo schedule or held in a queue. Staff review them the next morning. Callers do not leave voicemail messages.
Staff receive a summary in the MedReception portal the next morning. Each call is listed with the caller's name, reason for calling, and any information collected. Staff can review and act on them immediately.
Yes. You can record a custom after-hours greeting, specify whether urgent calls are routed to on-call staff or emergency services, and define which call types are eligible for after-hours booking.
The AI asks about urgency. If the caller mentions a medical emergency, pain, or other red flags, the call is immediately transferred to your on-call provider or emergency services per your protocol.
Capability
After-hours call handling
Learn how AI handles nights, weekends, and holidays with appointment booking, urgent escalation, and message capture.
Next step
What happens instead of voicemail
Why a call that reaches voicemail is usually lost, and what answers it instead.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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