After-Hours
MedReception answers after-hours calls, captures intake and triage data, routes urgent cases to on-call staff, and returns structured summaries for staff review and Kareo filing.
Your voicemail is full by evening. Callers hang up, worried and unaddressed. MedReception answers every after-hours call, assesses whether it's urgent, books a callback slot, or routes to your on-call provider—all without staff.
The AI asks standardized triage questions and scores urgency. True emergencies reach your on-call provider immediately. Routine calls are logged with structured summaries for your staff to review in the morning and file into Kareo.
Your staff arrives to a prioritized list: urgent callbacks completed, routine calls with intake summaries ready, and new patient demographics captured. No time is lost decoding voicemails or re-asking intake questions.
Callers get a real conversation, not a 'press 1 for...' tree or a dead voicemail. Even if they don't need immediate action, knowing someone listened and logged their concern reduces anxiety and improves trust.
After-hours calls answered
No voicemail backlog
Urgent calls escalated
Routed to on-call provider on first contact
Intake data captured
Returned as structured summary for staff review and Kareo filing
Triage scoring applied
Distinguishes routine from urgent before staff review
The AI asks clinical triage questions configured for your practice (e.g., chest pain, difficulty breathing, bleeding, fever level). Responses are scored against severity thresholds. High-severity calls are routed to your on-call provider or emergency routing immediately. Moderate calls are logged for morning callback. Low-severity calls are booked into the next available appointment.
Yes. MedReception integrates with your on-call schedule and can transfer or conference urgent calls to your on-call provider's phone number, set in your practice settings.
All call recordings, transcripts, and captured intake are logged in your MedReception portal and returned as a structured summary. Your staff reviews this summary in the morning and files it into Kareo as appropriate. The data is retained for compliance and quality review.
Yes. If the caller's phone number matches a Kareo patient record, the AI can retrieve recent visit history, known allergies, and medication list to inform triage and reduce repeat intake questions.
No. The AI captures intake data (symptoms, allergies, medications, reason for call) and returns it as a structured summary in your MedReception portal. Your staff reviews this summary and decides whether to file it as a chart note, flag for a nurse callback, or add to the appointment reason in Kareo—all based on your normal workflow.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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