Capture patient intake and route urgent calls 24/7 — data ready for Kareo when staff arrives

The AI asks clinical triage questions configured for your practice (e.g., chest pain, difficulty breathing, bleeding, fever level). Responses are scored against severity thresholds. High-severity calls are routed to your on-call provider or emergency routing immediately. Moderate calls are logged for morning callback. Low-severity calls are booked into the next available appointment.

Yes. MedReception integrates with your on-call schedule and can transfer or conference urgent calls to your on-call provider's phone number, set in your practice settings.

All call recordings, transcripts, and captured intake are logged in your MedReception portal and returned as a structured summary. Your staff reviews this summary in the morning and files it into Kareo as appropriate. The data is retained for compliance and quality review.

Yes. If the caller's phone number matches a Kareo patient record, the AI can retrieve recent visit history, known allergies, and medication list to inform triage and reduce repeat intake questions.

No. The AI captures intake data (symptoms, allergies, medications, reason for call) and returns it as a structured summary in your MedReception portal. Your staff reviews this summary and decides whether to file it as a chart note, flag for a nurse callback, or add to the appointment reason in Kareo—all based on your normal workflow.