After Hours
Every after-hours call is answered live by AI. Routine requests are logged; urgent cases are routed to your on-call provider with full patient context from Kareo.
Urgent calls are flagged, routed to your pager or phone, and include full patient context from Kareo. No phone tag, no callbacks, no lost detail.
Appointment requests, prescription refill inquiries, and general questions are logged and handled by your team during business hours. Your on-call provider focuses on true emergencies.
Whether your office is closed or it's 2 a.m., callers reach a live AI that understands their situation and gets them the right care or callback path.
Your staff sees a clear queue: urgent cases already routed, appointments already in Kareo, routine requests logged. No guesswork about who called overnight.
Every after-hours call answered
Live AI response; no voicemail, IVR tree, or third-party answering service
Urgent calls escalated instantly
Chest pain, severe symptoms, medication emergencies routed to on-call provider with context
Routine calls logged and queued
Appointments, refills, and billing questions ready for staff action at start of business day
Appointment bookings and patient demographics written to Kareo
Name, DOB, phone, and confirmed appointment times sync to your schedule; refill requests and clinical summaries returned as structured, EMR-pasteable summaries for staff review
The AI listens for clinical keywords (chest pain, difficulty breathing, severe symptoms, loss of consciousness) and patient-stated urgency. Callers can also directly say it's an emergency. Urgent calls are routed to your on-call provider; routine calls are logged for morning review.
The AI retries the on-call number, then escalates to a backup provider or your answering service (if you have one). The call is also logged so your staff can follow up first thing in the morning.
Yes. After-hours calls can result in appointment bookings that are written directly to Kareo. The patient receives confirmation, and your team sees the booking in the schedule the next morning.
No. The AI receptionist replaces your answering service for routine calls. For urgent cases, you can connect your on-call provider's phone directly, or use your existing backup service as a final escalation layer.
The AI captures the refill request and notes which medications. The request is logged as a structured summary for your clinical staff to review and authorize the next morning; your team decides whether to approve, modify, or contact the patient.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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