After-Hours
Your Kareo practice is closed after-hours, but callers still dial in. Our AI receptionist answers every call, captures chief complaint and symptoms, routes urgent cases to on-call staff, and logs routine calls for morning follow-up.
Symptoms are triaged in real time. Chest pain, severe bleeding, or other emergencies are flagged immediately and escalated to on-call staff; routine calls are logged for morning callback.
The AI sends a summary text or phone alert to the on-call provider with caller info, symptoms, and contact details—they decide how to respond.
Instead of voicemail, the patient speaks to a live AI receptionist who documents their concern and confirms they'll hear back.
Routine after-hours calls are logged with full intake summaries, so your team can prioritize callbacks and have the patient's story ready.
Every after-hours call answered
No voicemail, no abandoned calls
Urgent calls escalated
Symptoms triaged; on-call staff notified instantly
Routine calls logged
Intake captured and ready for morning follow-up
Kareo on-call aware
AI routes to correct on-call provider automatically
The AI works alongside your Kareo schedule to see your on-call rotation. It identifies the current on-call provider and their contact info to escalate urgent calls.
Chest pain, difficulty breathing, severe bleeding, loss of consciousness, or other life-threatening symptoms are escalated immediately. The AI uses a standard triage protocol; your practice can customize urgency rules.
Only for urgent cases. The AI triages symptoms; routine calls (like appointment requests or medication refills) are logged as voicemail-like summaries for morning callback.
Caller name, phone, chief complaint, symptoms, and any relevant context are captured during the call and returned as a structured summary for your staff to review, prioritize, and file in the morning.
Yes. All calls are encrypted, audit-logged, and stored securely. Patient data is not stored in voicemail; it's held in your secure MedReception account.
Yes. The AI can provide emergency contact info (911, nearest ER) during the call if the caller requires immediate care.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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