Triage
AI receptionist detects urgent symptoms and red flags during intake, then routes those calls directly to on-call providers or urgent staff. Routine appointment requests are booked into Kareo without delay.
Caller describing chest pain or severe symptoms gets a live provider on the line within seconds. No voicemail, no callback queue, no delay. Your liability exposure drops and outcomes improve.
System distinguishes between 'my script ran out' and 'I can't breathe.' Routine appointment requests are handled and booked without burdening on-call staff.
Caller's name, appointment history, and call reason all appear in Kareo before the provider answers. They can triage and advise without playing 20 questions.
Evening or weekend urgent call comes in. AI recognizes the flags and routes to your answering service, hospital, or designated backup. Never sends urgent callers to voicemail.
Urgent calls escalated instantly
Red flags routed to on-call or urgent staff in seconds
Routine calls booked and logged automatically
Urgent line stays clear for emergencies
Full context available when provider picks up
Call reason and history in Kareo before answer
Specialty-specific triage rules
Different urgency triggers for different practice types
You define urgency rules based on your specialty and protocols. Examples: chest pain, difficulty breathing, severe trauma for primary care; bleeding or vision loss for ophthalmology; active suicidality for behavioral health. Rules are updated as your protocols evolve.
The system is conservative—borderline cases are routed to your staff for a quick live assessment rather than auto-booked. You define the threshold; most practices prefer erring on the side of caution.
Yes. You can configure after-hours urgent routing to your answering service, hospital ED, or on-call backup number. The AI logs all details and transfers the call with full context.
Yes. The call reason, urgency flag, and timing are logged in Kareo so your team has a full record. This helps with follow-up, liability documentation, and pattern tracking.
The call and urgency flag are still logged in Kareo. Your team can follow up with a callback if needed. If the caller refuses escalation, that decision is documented too.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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