After-Hours
Kareo practices can't staff phones 24/7. MedReception's AI receptionist handles after-hours calls, identifies urgent cases, and escalates to on-call providers or urgent care.
The AI receptionist answers immediately, assesses urgency, and either escalates the call to an on-call provider or provides guidance. Routine concerns are logged for next-day follow-up.
Chest pain, severe allergic reaction, and other critical symptoms trigger immediate escalation to on-call staff or emergency dispatch. The AI receptionist doesn't delay urgent care.
By triaging calls, the AI receptionist reduces alert fatigue and ensures on-call staff handle only patients who genuinely need urgent care.
Calls about medication refills, lab results, and follow-up questions are captured with full patient context and ready for your team's first business day review.
Every after-hours call answered
No voicemail, no wait for on-call callback
Urgent calls escalated
AI triages symptoms and immediately pages or routes to on-call provider
Routine calls logged structurally
Call summary with patient ID and chief complaint ready for next-day staff review
Configurable for your schedule
Practice hours, on-call rotations, and escalation rules match your workflow
The AI receptionist is configured with your practice's clinical guidelines. It recognizes red flags like chest pain, difficulty breathing, severe allergic reactions, and uncontrolled bleeding. For borderline cases, it escalates to your on-call provider for assessment.
Yes. You provide your on-call paging system details during setup. When an urgent call is identified, the AI receptionist can initiate a page or SMS alert to your on-call provider with patient name, callback number, and chief complaint.
The AI receptionist captures the call with the patient's ID, chief complaint, and any relevant details. That call is logged in your MedReception portal and available for your staff to review and action the next business day.
The AI receptionist can look up patient names, IDs, and recent visit history to provide context during the call. This helps with verification and ensures accurate escalation or messaging.
You configure your office hours and holidays in your MedReception settings. On days when the office is closed, all calls route to your after-hours protocol (on-call, urgent care, or emergency instructions).
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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