After-Hours
Your Kareo practice stays reachable after 5 PM. Callers book next-available, urgent requests are routed to on-call, routine questions get callback queues. Call summaries and booking data are captured and ready for your team by morning.
An evening chest pain call is routed to the on-call physician with full Kareo chart context—allergies, medications, recent visits. They can triage immediately instead of hunting for the chart.
A patient calling to reschedule or ask a non-urgent question is captured as a callback task. Staff arrives and works through the queue on their own terms, not reacting to voicemail surprises.
When an established patient calls after hours, the AI pulls their Kareo record and greets them by name. If they're calling about a recent visit, context is already loaded. Routed calls feel personal, not random.
Phone calls escalated to your on-call physician include allergies, medications, recent labs, and prior surgeries from Kareo. They decide to see the patient, refer to ED, or reassure with full chart context.
Kareo chart context for every routed call
On-call provider sees allergies, meds, and recent visits instantly
Self-booking for after-hours appointments
Callers book next-available Kareo slot without staff intervention
All data logged and ready for morning review
No voicemails, no lost details—call summaries and bookings in Kareo by start of day
The AI asks clarifying questions about the reason for the call. Keywords like 'chest pain,' 'severe bleeding,' 'difficulty breathing,' or 'allergic reaction' trigger immediate on-call routing. Scheduling, refill requests, and status questions go to the morning callback queue.
Yes. When a call is routed to on-call, the AI sends the patient's Kareo record (allergies, medications, recent visits, active problems) to the provider's phone or pager along with the caller's reason. They have context before answering.
New patient calls are handled the same way. Intake is captured as a structured summary, appointment is offered if available, and if urgent, the call is routed to on-call with the intake summary so the provider knows the situation.
Yes. They can leave a callback request with their reason, or self-book if they need an appointment. All requests are logged in Kareo as tasks for morning staff, so nothing is lost.
Setup involves configuring which calls are urgent (via keywords or caller context), designating on-call providers, and defining callback-task routing. Our team handles the technical side; you define your after-hours workflow.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
