After-Hours
Stop losing evening and weekend calls to voicemail. The AI receptionist answers after-hours inbound calls, qualifies the caller, books them into your next available Kareo slots, and logs all details for morning staff review.
Callers who reach a live AI instead of voicemail are more likely to book and show up. Appointments are booked into Kareo for next-day verification by your staff.
AI performs first-pass triage on urgent calls; only truly emergent cases go to on-call. Non-urgent appointments are booked for morning availability and verified by staff.
Instead of dozens of unanswered voicemails, your team reviews a structured list of after-hours bookings, each with caller info and context already logged.
After-hours bookers receive SMS or email confirmation immediately; appointment is live in Kareo for your morning check-in team.
Direct Kareo booking
After-hours appointments scheduled into live calendar slots
Urgent call escalation
Emergent calls routed to on-call provider per your clinical rules
Morning queue ready
Staff arrives to structured list of bookings already in Kareo
Yes. The AI has access to your full Kareo schedule, including next-business-day availability. You control whether after-hours callers see urgent-only slots or next-available appointments.
We configure triage rules based on your clinical protocols. The AI asks about symptoms or chief complaint, applies those rules, and either books a next-day appointment or escalates to on-call.
The AI identifies urgent calls, obtains caller details, and transfers the call to your on-call number or pages the provider. The conversation and booking details are logged for continuity.
You control this. Many practices auto-confirm after-hours bookings; others prefer staff verification in the morning. We can configure either workflow.
Yes. The AI can sequence appointments (e.g., initial exam, follow-up, procedure) and write both to Kareo during the after-hours call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
