Workflow
MedReception answers calls outside office hours and books appointments directly into your Kareo calendar, eliminating after-hours voicemail and callback delays.
A caller at 7pm on Tuesday reaches a receptionist, not voicemail. Their appointment is booked and synced to Kareo before your staff arrives Wednesday morning.
Chest pain, fever, or acute injury goes to on-call. Routine schedule questions and follow-up bookings are handled and logged. No mix-up, no clinical risk.
No backlog of voicemails to sort. Your Kareo calendar reflects all after-hours bookings, blocks, and hold requests. Clinical and admin staff can plan their day.
Patients don't wait until 9am Thursday to hear back about a Monday evening call. They get confirmation immediately and can plan their week.
After-hours calls answered
No voicemail, immediate routing
Appointments booked to Kareo
Real-time sync, visible to staff
Urgent triage
Escalation rules based on chief complaint
Patient confirmation sent
SMS, email, or both per preference
MedReception sees your Kareo availability in real time. If a slot is booked, it offers the next available time or a waitlist hold. If your practice protocol allows overbooking or same-day urgent slots, those are configured upfront.
Yes. We integrate with your Kareo provider schedule and on-call roster. After-hours calls to an urgent/emergency category are routed to the on-call provider or your answering service based on your rules.
Yes. After booking, MedReception sends a confirmation with date, time, provider, and location. Patients can reply or click to reschedule. Preferences are set in your MedReception config.
MedReception knows your office holiday calendar. Holiday calls are routed to urgent/emergency triage or on-call. Routine bookings are placed on the next open business day or your earliest available slot per your rules.
Yes. Every after-hours booking appears in Kareo like any other appointment. Staff can edit, confirm, move, or cancel before the patient arrives. If a booking is missing or incorrect, it's immediately visible and fixable.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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