Practice type
Primary Care Practice
High-volume, relationship-driven practices that juggle chronic care, new patients, and referrals daily.
How phones run today
- •Continuous refill and results calls
- •Scheduling and rescheduling across families
- •After-hours triage and callbacks
Where it breaks
- •Voicemail overflow and long holds
- •Staff pulled between front desk and rooming
- •Refill/results calls crowd out new-patient intake
How MedReception helps
- •Answer every call with consistent scripts
- •Route refills/results without interrupting visits
- •Protect same-day access with smart triage
Bottom line
We answer every call, capture structured context, route by your rules, and keep your team focused on care instead of queues.