Urgent Care · US Rollouts

Urgent Care Phone Problems: Reducing overflow traffic with AI Receptionist Automation

Marketing spikes or seasonal surges torch SLAs when there isn’t elastic coverage. Most US groups operate across multiple states, so coverage and compliance must scale. Walk-in centers see huge call surges when flu or weather hits.

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Benchmarks we see after go-live

more calls handled with same staff

-50%

overflow forwarding costs

<1s

average answer speed maintained

Why clinics feel the pain

• Sudden spikes crash the phone tree

• Multi-location groups can’t rebalance quickly

• Leadership lacks data to justify headcount

• Staff can’t answer while triaging in clinic

• Labs + imaging partners call for follow up

• State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Elastic front desk capacity

Katie AI scales instantly, taking hundreds of concurrent calls so humans focus on escalations only.

Intent-based routing

Overflow rules push scheduling to AI while high-risk items immediately hit clinical teams.

Forecast-ready analytics

See which campaigns or seasons trigger overflow so you can staff proactively.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

US Deployment Guide

See how national groups deploy across multi-state phone systems.

AI Products

See Katie AI handle calls

Listen to how Katie crushes overflow traffic for Urgent Care teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.