Rheum · Canada

Rheumatology Phone Problems: Reducing overflow traffic with AI Receptionist Automation

Marketing spikes or seasonal surges torch SLAs when there isn’t elastic coverage. Canadian clinics juggle bilingual expectations and provincial privacy acts. Biologic refills, flare triage, and infusion coordination tie up lines.

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Benchmarks we see after go-live

more calls handled with same staff

-50%

overflow forwarding costs

-38%

manual refill chasers

Why clinics feel the pain

• Sudden spikes crash the phone tree

• Multi-location groups can’t rebalance quickly

• Leadership lacks data to justify headcount

• Nurses chase labs before releasing meds

• Patients swap pharmacies mid-treatment

• Patients expect English and French coverage even for after-hours triage.

How MedReception AI fixes it

Elastic front desk capacity

Katie AI scales instantly, taking hundreds of concurrent calls so humans focus on escalations only.

Intent-based routing

Overflow rules push scheduling to AI while high-risk items immediately hit clinical teams.

Forecast-ready analytics

See which campaigns or seasons trigger overflow so you can staff proactively.

Canada coverage + compliance

MedReception AI routes by province, language, and clinic to stay compliant while keeping service bilingual.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

Canada Deployment Guide

How Canadian practices keep bilingual coverage without hiring night crews.

AI Products

See Katie AI handle calls

Listen to how Katie crushes overflow traffic for Rheum teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.