Ortho · Australia
Orthopedic Surgery Phone Problems: Reducing hold times with AI Receptionist Automation
Queues stretch forever when two humans juggle walk-ins, insurance, and nonstop calls. Practices span multiple time zones and rely on locums, so after-hours coverage is messy. Booking time-sensitive trauma and joint cases demands phones that triage STAT consults immediately.
Benchmarks we see after go-live
-60%
average hold time
<20s
speed to live clinical escalation
11 more
surgical consults captured each month
Why clinics feel the pain
How MedReception AI fixes it
Queue triage without the queue
Our AI receptionist answers immediately, understands the caller’s reason, and either completes the workflow or prioritizes human follow up.
Context-rich transfers
When a human must join, they see structured summaries so they can solve the request without re-asking intake questions.
Predictive staffing insight
Dashboards show when call spikes happen by specialty so you can adjust staffing or autom automations ahead of time.
Australia coverage + compliance
AI reception handles triage 24/7, respecting state holidays and routing to the right on-call provider instantly.
Where to go next
VoIP
VoIP + AI Automations
Layer MedReception on top of the carrier and phone tree you already use.
Regions
Australia Deployment Guide
Blueprints for keeping clinics responsive across AU time zones.
AI Products
See Katie AI handle calls
Listen to how Katie crushes hold times for Ortho teams.
Solutions
Solutions Library
Browse scheduling, triage, and recall automations to pair with phone coverage.