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Neuro · US Rollouts

Neurology Phone Problems: Reducing voicemail backlog with AI Receptionist Automation

Blinking lights and manual transcription cost hours and hide time-sensitive requests. Most US groups operate across multiple states, so coverage and compliance must scale. EEG scheduling, seizure meds, and referral coordination overwhelm operators.

Benchmarks we see after go-live

-70%

manual voicemail work

4 hrs

staff time returned per day

-28%

seizure-related hold time

Why clinics feel the pain

Nurses spend mornings transcribing voicemails
Providers learn about urgent results after hours
Patients feel ignored because nobody confirms receipt
Providers cover multiple hospitals
Families expect status updates hourly
State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Replace voicemail entirely

Victoria AI writes structured call summaries with sentiment scoring, so teams work a clean queue instead of guessing urgency.

Self-service updates

Callers receive SMS/email confirmations with next steps, reducing repeat calls asking for status.

Audit-ready logs

Every interaction is time stamped with the workflow completed, perfect for compliance and vendor scorecards.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next