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Neuro · US Rollouts

Neurology Phone Problems: Reducing patient hang-ups with AI Receptionist Automation

Abandonment crushes revenue when callers never get acknowledgement that their request matters. Most US groups operate across multiple states, so coverage and compliance must scale. EEG scheduling, seizure meds, and referral coordination overwhelm operators.

Benchmarks we see after go-live

-42%

abandonment

+12%

referral satisfaction

-28%

seizure-related hold time

Why clinics feel the pain

Competitive clinics win the lead while you call back
Referring offices doubt your reliability
Staff morale dips when voicemail piles double
Providers cover multiple hospitals
Families expect status updates hourly
State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Never let a line ring out

Katie AI answers within a ring, reassures callers, and progresses their request so they trust your brand immediately.

Automated callbacks you control

If a transfer fails, AI books a callback slot or re-queues with priority so humans don’t forget the patient.

Referrer-grade reporting

Exportable summaries show every call outcome so referral partners know nothing was missed.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next