Client Portal

Neuro · Canada

Neurology Phone Problems: Reducing missed calls with AI Receptionist Automation

Every specialty loses revenue when phones roll to voicemail or ring until patients give up. Canadian clinics juggle bilingual expectations and provincial privacy acts. EEG scheduling, seizure meds, and referral coordination overwhelm operators.

Benchmarks we see after go-live

-35%

missed-call rate after 30 days

+18%

new patients captured

-28%

seizure-related hold time

Why clinics feel the pain

Neuro staff can’t pick up because they are chairside
Providers discover referral voicemails days later
High-intent new patients abandon after the third ring
Providers cover multiple hospitals
Families expect status updates hourly
Patients expect English and French coverage even for after-hours triage.

How MedReception AI fixes it

Answer every line instantly

Katie AI greets callers in under one second, authenticates them, and routes by provider or intent without humans touching the call stack.

Summaries replace voicemail

Victoria AI transcribes, tags, and drops action items into your EHR or task lists so the team never chases scratchy audio again.

Escalation paths stay human

If the call is urgent, our automations warm-transfer to nurses with full context instead of cold-dropping patients on hold.

Canada coverage + compliance

MedReception AI routes by province, language, and clinic to stay compliant while keeping service bilingual.

Where to go next