Client Portal

GI · US Rollouts

Gastroenterology Phone Problems: Reducing missed calls with AI Receptionist Automation

Every specialty loses revenue when phones roll to voicemail or ring until patients give up. Most US groups operate across multiple states, so coverage and compliance must scale. Prep instructions, anesthesia clears, and STAT bleeds overwhelm small GI desks.

Benchmarks we see after go-live

-35%

missed-call rate after 30 days

+18%

new patients captured

-27%

same-day cancellations after AI reminders

Why clinics feel the pain

GI staff can’t pick up because they are chairside
Providers discover referral voicemails days later
High-intent new patients abandon after the third ring
Nurses get stuck calling patients back about prep confusion
Referrals bounce between ASC and clinic numbers
State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Answer every line instantly

Katie AI greets callers in under one second, authenticates them, and routes by provider or intent without humans touching the call stack.

Summaries replace voicemail

Victoria AI transcribes, tags, and drops action items into your EHR or task lists so the team never chases scratchy audio again.

Escalation paths stay human

If the call is urgent, our automations warm-transfer to nurses with full context instead of cold-dropping patients on hold.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next