Endo · US Rollouts

Endocrinology Phone Problems: Reducing voicemail backlog with AI Receptionist Automation

Blinking lights and manual transcription cost hours and hide time-sensitive requests. Most US groups operate across multiple states, so coverage and compliance must scale. CGM alerts, thyroid follow ups, and infusion coordination bury small teams.

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Benchmarks we see after go-live

-70%

manual voicemail work

4 hrs

staff time returned per day

-45%

manual call-backs on CGM issues

Why clinics feel the pain

• Nurses spend mornings transcribing voicemails

• Providers learn about urgent results after hours

• Patients feel ignored because nobody confirms receipt

• Diabetes educators chase patients for logs

• Prior auth voicemails snowball

• State-by-state on-call lists change nightly, and staff dread updating phone trees.

How MedReception AI fixes it

Replace voicemail entirely

Victoria AI writes structured call summaries with sentiment scoring, so teams work a clean queue instead of guessing urgency.

Self-service updates

Callers receive SMS/email confirmations with next steps, reducing repeat calls asking for status.

Audit-ready logs

Every interaction is time stamped with the workflow completed, perfect for compliance and vendor scorecards.

US coverage + compliance

Our orchestration syncs on-call schedules, languages, and provider locations automatically before AI answers.

Where to go next

VoIP

VoIP + AI Automations

Layer MedReception on top of the carrier and phone tree you already use.

Regions

US Deployment Guide

See how national groups deploy across multi-state phone systems.

AI Products

See Katie AI handle calls

Listen to how Katie crushes voicemail backlog for Endo teams.

Solutions

Solutions Library

Browse scheduling, triage, and recall automations to pair with phone coverage.