Baseline provider load
- •Pull on-call logs plus anecdotal tracking for two weeks.
- •Tag each contact by urgency and resolution time.
Clinical KPI•Operations & safety
On-Call Burnout Risk
Quantifies overnight noise hitting providers so medical leaders can prove AI shields them from busywork.
Physician burnout is a board-level concern. This KPI tracks how many overnight pings, voicemail follow-ups, and false alarms providers handle before vs. after AI triage.
Pre-AI overnight touches
25–40/mo per provider
Mix of urgent + non-urgent calls.
Post-AI overnight touches
8–12/mo per provider
Only true clinical escalations remain.
Monitor after launch
- •Compare escalations per provider weekly.
- •Share qualitative feedback from clinicians in governance meetings.
Assumptions
What this KPI assumes
Escalation discipline
AI only wakes providers for intents tagged urgent in routing rules.
QA partnership
Ops + clinical review false positives every week.
Supporting proofs
Share with finance + ops partners
Need a burnout storyline?
We’ll gather physician quotes plus escalation data to show HR and the board the lift AI provides.