Quantify revenue recovery
- •Measure abandonment drop × average visit value × show rate.
- •Keep CFO trust with conservative assumptions.
Finance KPI•Finance & ROI
AI Reception Payback Window
Shows how quickly AI reception pays for itself once you stack recovered revenue and staffing savings.
Finance teams want proof that automation isn’t a science project. This KPI blends abandonment recovery, redeployed staff, and answering-service savings to show breakeven in 60–90 days.
Typical payback span
60–90 days
Assumes conservative 10% abandonment recovery.
Aggressive scenario
45 days
High-volume clinics reclaiming >20% of missed calls.
Cost breakdown
“Show your work” table
| Line item | Annual spend | Per-unit | Notes |
|---|---|---|---|
| Recovered revenue | $90k | $7.5k/mo | Based on $300 visit value. |
| Labor avoided | $60k | $5k/mo | 1 FTE redeployed or temp spend removed. |
| AI platform investment | $18k | $1.5k/mo | Coverage tier + add-ons. |
Stack labor & vendor savings
- •Include overtime, temp, and answering-service savings.
- •Subtract AI fees to land on net monthly impact.
Assumptions
What this KPI assumes
Hybrid staffing
Clinics redeploy at least 0.75 FTE instead of layoffs.
Capacity to convert
There are open slots for the recovered demand.
Supporting proofs
Share with finance + ops partners
Need a payback worksheet?
We’ll load your numbers into a CFO-ready spreadsheet with conservative and aggressive cases.