Track reclaimed hours
- •Compare time-on-phones per staffer before vs. after AI.
- •Log the new tasks teams absorb and hours allocated.
Operations KPI•Operations & staffing
Staff Redeployed After AI Launch
Shows how many FTE equivalents clinics redirect to higher-value work once AI handles Tier 1 calls.
HR and COOs use this KPI to prove AI is a support tool, not a layoff trigger. It quantifies 0.5–2.0 FTEs per site that move into referrals, prior auth, or in-clinic concierge work.
Typical redeployment
0.5–2.0 FTEs
Depends on call volume and back-office backlog.
Top redeploy targets
Referrals · Prior auth · In-clinic concierge
Share tangible examples.
Share success stories
- •Highlight employees who took on revenue-driving work.
- •Document KPIs improved thanks to redeployment.
Assumptions
What this KPI assumes
No layoffs
Clinic intention is to redeploy, not reduce headcount.
Cross-training time
Staff receive onboarding for new tasks.
Supporting proofs
Share with finance + ops partners
Need help messaging redeployment?
We’ll build the internal comms deck and staffing roadmap tied to your redeployment KPI.