Map the milestones
- •Day 0: routing workbook + security checklist.
- •Day 3: AI scripts loaded, EMR connection validated.
- •Day 7: live pilot on non-critical line, gather QA feedback.
Implementation KPI•Operations & rollout
Command Center Set-up Timeline
Outlines how fast MedReception AI stands up production coverage once contracts are signed.
Operators often fear long IT projects. This KPI shows the typical 10-business-day timeline with key milestones so teams know exactly when phones flip to AI.
Kickoff to pilot
5 business days
VOIP routing + compliance review done.
Pilot to full go-live
5 additional days
Training, QA, and change management complete.
Publish responsibilities
- •Outline who owns VOIP forwarding, who signs off on compliance language, and who trains staff.
- •Share the shared Slack/Teams channel for daily stand-ups during rollout.
Assumptions
What this KPI assumes
Existing VoIP
Clinic can forward lines without carrier change.
Security packet ready
BAA + SOC materials already approved.
Supporting proofs
Share with finance + ops partners
Need to hit an aggressive go-live?
We’ll staff a dedicated launch squad, handle routing, and run stakeholder comms to meet your deadline.