Inventory provider tasks
- •List common phone-related chores (refill callbacks, voicemail triage, documentation).
- •Estimate minutes spent per task weekly pre-AI.
Clinical KPI•Clinical operations
Time Returned to Providers
Shows how many hours per week clinicians get back because AI handles routine callbacks and documentation.
Medical directors need proof that AI improves provider experience. This KPI sums the minutes saved on phone tag, refill triage, and summarizing calls so physicians reclaim 3–5 hours per week.
Primary care benchmark
3 hrs/week/provider
Less voicemail, better summaries.
High-acuity teams
5+ hrs/week/provider
Specialists see larger gains.
Recalculate post-AI
- •Measure how many of those tasks AI now resolves or preps.
- •Collect provider quotes to humanize the metric.
Assumptions
What this KPI assumes
Structured handoffs
AI pushes context into the EMR so clinicians skip note-writing.
Stable appointment supply
Providers use saved time for care, not additional admin tasks.
Supporting proofs
Share with finance + ops partners
Need to quantify provider time?
We’ll run interviews, collect data, and build a provider-time storyboard for your steering committee.