EHR Integration

Your front desk captures everything. Here's what syncs to the chart, what stays in a summary for your review, and how your data stays safe if the connection drops.

MedReception AI writes appointment bookings and new patient demographics directly to your EMR. Medical history, allergies, symptoms and intake answers are captured as structured summaries your staff reviews and files. Learn the exact boundary between what auto-syncs and what requires your clinical decision.

By MedReception AI, physician-built by Paul Toomey, MDPublished Oct 22, 2026

Appointment bookings and new patient records write directly to your EMR with zero manual re-entry
Medical history, symptoms, allergies and questionnaire answers captured as structured, EMR-pasteable summaries for staff review
Insurance information and photo ID collected on the call, handed to your team via the MedReception portal
No clinical documentation authored by AI; your clinicians retain full control of what enters the chart
Integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech and custom EHR builds available
Call data queued and synced when the EMR connection returns; no lost intake or booking requests

How it pays back

Bookings and demographics sync automatically

Every appointment Katie or Sallie books writes to your EMR calendar with the patient's name, date of birth, phone and address. New patient records are created with one click. Your staff never re-enters a booking or demographic field.

Intake summaries stay structured and reviewable

Medical history, current medications, allergies, chief complaint and questionnaire responses are captured in a clean, EMR-ready format. Your clinician or intake staff reviews it, confirms accuracy and files it into the chart. The AI never writes clinical notes; you do.

Insurance and ID stay in your control

Photos of insurance cards and driver's licenses are collected during the call and uploaded to the MedReception portal. Your billing or front desk staff downloads them, verifies coverage and enters what belongs in your system. Nothing auto-populates; nothing bypasses your review.

No data loss if the EMR link drops

If your EMR is temporarily unavailable, Katie keeps answering calls and capturing intake. All booking requests and patient data queue inside MedReception and sync the moment the connection returns. Your practice never misses a call or loses a new patient record.

Switch EMRs without losing your AI

MedReception is built EMR-independent. If you move from one system to another, your AI receptionist moves with you. We build custom integrations; your voice and workflows stay the same.

Appointments and demographics write directly

Bookings, names, dates of birth, phone numbers and addresses sync to your EMR with zero manual entry

Intake summaries returned for staff review

Medical history, allergies, medications and symptoms captured in structured format; your team reviews and files

No autonomous chart changes

Insurance, ID, clinical notes and coverage decisions always reviewed by your staff before filing

13+ named EMR integrations

Direct sync with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech; custom builds available

Frequently asked questions

Does the AI write clinical notes to the chart?

No. Medical history, symptoms, allergies and questionnaire answers are captured and returned as a structured summary. Your clinician or intake staff reviews it for accuracy, then files it into the chart. MedReception never authors clinical documentation.

What happens to insurance and ID photos?

Insurance cards and driver's licenses are collected during the call and uploaded to the MedReception portal. Your billing or front desk staff downloads them, verifies the information and enters what belongs in your system. They do not auto-populate your EMR.

What if my EMR goes offline?

Katie keeps answering every call. All booking requests, patient data and intake summaries queue inside MedReception. The moment your EMR connection returns, everything syncs automatically. No data is lost.

Can I move to a different EMR later?

Yes. MedReception is EMR-independent. If you switch systems, your AI receptionist switches with you. We integrate with 13+ named EMRs and build custom integrations for others; book a demo to scope yours.

Which EMRs does MedReception integrate with?

Direct integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. Using a different EHR? Custom integration available: book a demo and we will scope yours.