Product
MedReception AI is a HIPAA-compliant AI receptionist platform that answers calls, schedules appointments, and manages patient intake for medical practices of all sizes.
No missed calls during business hours or after hours. Callers reach a responsive receptionist that qualifies their need and books appointments or escalates urgent cases immediately.
The AI checks real-time availability in your EMR, confirms patient details, and books the appointment. Appointments and patient demographics are synced to your system; staff review and finalize as needed.
Urgent calls are routed to on-call staff or external emergency services. Routine calls are handled by the AI and documented for staff review.
New patient information, contact details, and medical history are captured on the call and returned as a structured summary for staff to review and file in the chart.
Every call answered
No voicemail, no abandonment during business hours or after-hours
HIPAA-aware by design
Secure call handling, encrypted data storage, HIPAA-aligned architecture
Named EMR integrations
Direct connections to athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed and others for real-time availability
Urgent calls escalated
Immediate routing to on-call providers or emergency services when appropriate
Yes, for appointment bookings and patient demographics (name, DOB, phone). Clinical data like medical history, allergies, and symptoms are captured on the call and returned as a structured summary for your staff to review and file.
Yes. The system recognizes emergency keywords and routes urgent calls immediately to your on-call provider or external emergency services. All escalations are logged for compliance and follow-up.
The AI can transfer calls to your front desk staff in real time, or schedule a callback with your team. The call context and captured information transfer seamlessly.
Yes. Multi-location support is built in. Callers can be routed to the appropriate office, and all call data and scheduling is centralized for visibility and reporting.
MedReception is HIPAA-compliant, encrypts all calls and data, and integrates securely with your EMR. Access is role-based and all activity is audited.
Integration
AI Receptionist EHR Integration Guide
Learn how MedReception connects to your EMR and syncs appointments and patient data in real time.
Comparison
Best AI Receptionist Medical Practice
See how MedReception stacks up against other AI receptionist solutions for medical practices.
Workflow
AI Receptionist Call Routing Triage
Understand how MedReception triages calls, routes urgent cases, and prioritizes patient needs.
Related
MedReception AI EHR Integration Benefits
MedReception AI integrates with major EMR systems, writing appointments and new patient demographics directly to your schedule.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
