Platform Overview
MedReception AI answers every call, routes by urgency and provider, captures structured intake, and books appointments into your EMR, day, night, and during peak hours. HIPAA compliant (verified by Compliancy Group). Built custom for your practice workflow, not a plug-and-play box.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desks field heavy call volume and miss calls that become lost patients. MedReception AI answers every incoming call, qualifies the caller, and routes urgent cases to on-call clinicians based on the rules you set. Routine calls are scheduled into your open slots or added to a callback queue. No voicemail, no hang-ups from hold times.
The AI captures name, date of birth, phone, and reason for visit on the first call. Appointment bookings and new patient records sync directly to your EMR. Medical history, allergies, medications, and symptoms are returned as a structured, EMR-pasteable summary, your staff reviews it, files it, and you stay in control of the chart.
MedReception is custom-built per client: call scripts, routing rules, triage logic, and EMR workflows are configured to match your practice. You get white-glove onboarding, a real team, and free lifetime edits and optimization. If you change EMRs later, your AI moves with you, no reconfiguration, no vendor lock-in.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Voicemail transcription, call recordings, and patient data are handled inside MedReception's secure infrastructure. No data leaves your practice unnecessarily, and your staff controls what goes into the chart.
Every call answered
No missed patients, no voicemail dead ends, no hold-time hang-ups
Urgent calls escalated
Routed to on-call staff by the rules you set; clinicians decide next steps
Structured intake captured
Medical history, allergies, medications, and chief complaint returned as EMR-ready summaries for staff review
13+ EMR integrations
Appointments and patient demographics sync; portable across systems
Appointment bookings, new patient records, and patient demographics (name, date of birth, phone) sync directly to your EMR. Medical history, allergies, medications, symptoms, and questionnaire answers are captured on the call and returned as a structured summary for your staff to review and file. Your clinicians stay in control of the chart, the AI never writes clinical documentation.
Annie answers after-hours and weekend calls with the same intake and routing logic as daytime calls. Urgent cases are escalated to on-call staff. Routine calls are added to a callback queue or scheduled into next available slots. You control the escalation rules and on-call assignment.
Setup takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your onboarding team handles the entire process.
Katie still answers every call, handles intake, and captures structured summaries. Your staff enters bookings into your EMR manually, or we can scope a custom EHR integration for you. Want MedReception integrated with your system? Book a demo and we will scope it.
No. MedReception routes calls, escalates urgent cases, and captures intake. Your clinicians and staff review summaries, make all clinical decisions, and file what goes into the chart. The AI has no autonomous write access to your EMR and no clinical authority.
Integration
AI Receptionist + Greenway: How Handoff Works
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Comparison
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Workflow
Preserving Caller Context Across Every Handoff
When a call moves from AI to staff, the context moves with it, reason for calling, urgency, and what was already asked, so nothing is repeated.
Related
What Writes to Your Chart: MedReception AI & EMR Data Flow
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Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Patient intake
Capturing intake details during the call itself.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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