Core Platform
An AI receptionist answers every call for your clinic, books appointments directly into your EMR, captures new patient information, and routes urgent cases to staff. Works with Epic, athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed.
Calls are answered by an AI agent in seconds, eliminating the missed-call bottleneck that costs clinics patients and revenue.
Confirmed appointments write automatically to your EMR, eliminating manual entry and transcription errors.
The AI captures name, date of birth, and phone on the call. Chief reason for visit and insurance information are captured and returned to your staff as a structured summary to review and file—not auto-populated to the chart.
One AI agent covers your clinic's call volume at a predictable monthly price, no matter whether you're a solo practice or a multi-site group.
Every call answered
No missed calls, no voicemail dead ends, day or night
Appointments and patient demographics to your EMR
Confirmed bookings and core patient data (name, DOB, phone) write to supported platforms
Urgent calls escalated
Chest pain, suicidal ideation, allergic reactions routed to staff in seconds
Structured intake summary
Patient data returned as pasteable summary for staff review and chart filing
Yes. Confirmed appointments and patient demographics (name, DOB, phone) write to your EMR. Your staff then complete the chart with clinical notes, allergies, and medication history.
The AI detects urgency signals (chest pain, severe bleeding, suicidal thoughts, anaphylaxis) and transfers the call to an on-call provider or directs the patient to emergency services, depending on your protocols.
Yes. The system can route calls to different clinics, departments, or providers based on availability and appointment type. Works for solo practices and multi-site groups.
Yes, 24/7. The AI can take messages, book appointments into available slots, or route calls to on-call staff. Your practice controls what happens to each call based on time and day.
The system integrates with Epic, athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Check the integrations page for details on setup timelines and workflows.
The AI captures insurance information on the call and returns it to your staff as part of the call summary. Staff verify and file it in the patient record.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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