Getting Started
Learn how AI reception handles inbound calls, captures patient information, and routes urgent cases for clinics of any size—without voicemail or staff interruption.
Clinic phone lines are answered immediately, 24/7. No voicemail, no missed opportunities to convert a caller into a scheduled patient.
New patient records and appointment bookings write directly to your EHR. Your front desk never re-enters appointment or demographic information. Clinical details captured on the call are returned as a structured, EMR-pasteable summary for your staff to review and file.
Your team stops answering the phone and manages callbacks and follow-ups on their own schedule. Clinicians spend more time in the exam room, less time on the phone.
Chest pain, severe allergic reaction, mental health crisis—the AI recognizes red-flag language and immediately alerts staff or transfers to 911, ensuring patient safety.
Every call answered
Day or night, no voicemail dead ends
Appointment and demographic data written to EMR
New patient records and bookings created; clinical summaries structured for staff review
Urgent calls escalated
Clinical keywords trigger instant staff alert or emergency routing
Named EMR integrations supported
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and more
Yes. The system integrates with named EHRs and practice management platforms including athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Appointments and new patient demographics write directly to your EMR. Clinical information captured on the call is returned as a structured summary for your staff to review and file.
The AI is trained to listen, acknowledge the concern, and escalate to a clinician or staff member. It does not attempt diagnosis. Complex or urgent clinical questions are flagged and transferred immediately.
Yes. Many clinics configure the system to greet callers in English and Spanish, or other languages. The AI adapts the conversation to the caller's language preference.
The AI continues to answer calls and take messages. You can configure it to offer an urgent callback option, provide an on-call provider's number, or direct callers to urgent care if appropriate. All after-hours interactions are logged and summaries sent to your team.
Pricing is based on call volume and the depth of EMR integration. Most clinics start with a small team and scale as they learn the system. Visit our pricing page for a custom quote.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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