Implementation
Step-by-step implementation guide for MedReception AI: setup, EMR integration, intake configuration, staff training, and pilot launch.
Implementation is 1–2 weeks, not months. Start with a pilot phone line to test workflows before deploying across your entire practice.
MedReception AI uses your EMR credentials and API to read availability and write appointments and patient demographics. Your data never leaves your infrastructure; we are a pass-through, not a data warehouse.
We customize intake questions to your specialty. A dermatology practice asks about skin conditions and prior treatments; a urology practice asks about symptoms and medication history. Staff get relevant, actionable summaries.
Comprehensive onboarding ensures your team understands how AI-captured data flows into their workflow, how to escalate calls, and how to review and file summaries. No confusion or resistance.
Pilot-first approach
Test on one line before rolling out practice-wide
Customized intake
Clinical questions tailored to your specialty and workflows
Direct EMR integration
Appointment and patient demographic write-back
Provide your practice hours, holiday schedule, phone numbers to be routed, EMR platform and credentials, clinical intake questions, escalation rules (e.g., symptom keywords for urgent routing), on-call physician contact info, and any specialty-specific workflows. Our team uses this to configure the AI and test against your EMR API.
Absolutely. Most practices pilot with one or two phone lines for 1–2 weeks, allowing staff to adjust to the AI workflow and provide feedback. Once confident, you roll out to all lines and locations.
No. MedReception AI integrates with your existing EMR using standard APIs (HL7, FHIR, or native connectors). We do not require you to move data, change your EMR configuration, or migrate records.
We provide live training for your team covering: how to recognize AI-captured intake summaries in your workflow, how to review and file summaries, how to escalate calls if needed, and how to handle edge cases. Training is 30–60 minutes and repeatable.
All AI-captured data and call recordings are retained and auditable. If a mistake occurs, your staff can correct the entry, and we log the correction. We continuously learn from your feedback to reduce errors in future calls.
Integration
EHR Integration AI Booking System
Details on how MedReception AI's EMR integration enables real-time appointment sync and appointment booking.
Setup
Patient Booking Automation Implementation
Best practices for rolling out automated booking in your practice workflow.
Configuration
AI Receptionist EHR Integration Guide
Deep dive into EMR credential setup, API testing, and appointment write-back workflows.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
