Plastic Surgery

Your busiest hours are when your team is most stretched. AI answers every lunch hour caller, qualifies cosmetic and reconstruction inquiries, and books into Kareo while your staff stays focused on patients in the chair.

Plastic surgery practices field heavy call volume during lunch when front desk staff step away or handle in-office tasks. Callers reach voicemail or busy signals and often don't call back. MedReception's AI receptionist answers instantly during your lunch hours, captures new patient details and procedure interest, and books appointments directly into Kareo. Your team reviews the intake summary and confirms the booking when they return.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 1, 2026

AI answers every lunch hour call with your practice name and immediate booking options
Captures procedure type, area of interest, and patient contact info on every call
Books appointments directly into Kareo; no manual data entry by staff
Callers receive instant confirmation; no voicemail tag-and-hope
Intake summary returned to your team for review and follow-up before the appointment
Escalates urgent or complex inquiries to your on-call provider or manager via alert

How it pays back

No Missed Cosmetic or Reconstruction Inquiries

Lunch hour is when many callers research and decide. A busy signal or voicemail means they shop competitors. MedReception answers and qualifies them on the spot, so your schedule fills with high-intent callers even when the front desk is unavailable.

Structured Intake Built for Plastic Surgery

The AI captures procedure category (facial, body, reconstruction, non-surgical), area of concern, prior surgery history, and insurance questions. Your staff receives a clean summary ready to review; no re-asking or chart hunting.

Custom-Built Per Your Practice, Not Plug-and-Play

Your lunch hours, your procedure menu, your routing rules. MedReception is built to your workflow during setup. If your team needs a callback protocol or provider escalation for complex cases, we configure it. Free lifetime edits mean your coverage adapts as your practice grows.

Every call answered

Lunch hours or not, no voicemail, no busy signal

Instant booking into Kareo

Appointment confirmed before caller hangs up

EMR-independent and portable

Switch EHRs, keep your AI and your call coverage

Structured intake, zero re-entry

Procedure interest and contact info ready for your staff

Frequently asked questions

Does the AI book appointments directly into Kareo during lunch?

Yes. The AI qualifies the caller, confirms availability in your Kareo calendar, and writes the appointment. Your team receives an intake summary and can confirm or adjust the booking when you return.

What if a caller asks about a specific procedure or has insurance questions?

The AI captures procedure interest and insurance questions on the call and returns them in a structured summary. Your staff reviews the summary and confirms the appointment before the caller's first visit.

Can we route lunch hour calls differently than after-hours calls?

Yes. You set the rules during setup. Lunch hour calls can route to a callback list, escalate to your manager, or book directly depending on urgency. After-hours calls follow a separate protocol. MedReception is custom-built to your schedule.

What if we add a new procedure or change our lunch hours?

Free lifetime edits. You tell us, we update the AI's intake questions and routing. No re-setup fee, no downtime.

How does the AI know when lunch hour starts and ends?

You define your lunch coverage window during onboarding. The AI applies those rules every day. If your schedule changes seasonally or by day of the week, we can configure that too.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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