Revenue
Missed calls to your Kareo practice become lost revenue. MedReception answers inbound calls, books appointments, logs information, and delivers structured handoffs—so no caller falls through the cracks.
A caller dials your number, gets a voicemail, and never tries again. You lose the new patient, the follow-up appointment, the referral. MedReception answers that call, books the slot, and the patient sees you instead of your competitor.
Patients calling evenings or weekends often want to schedule. Traditional IVRs offer nothing. The AI checks your Kareo schedule and books available slots immediately. The appointment is confirmed and in your system before your staff arrives.
When a callback is promised on the call, the AI logs it and your team sees it the next morning with priority markers. No 'I forgot to call them back' — the list is clean, sorted, and actionable.
Routine calls are booked or logged for follow-up. Urgent cases are escalated immediately to your on-call provider or routed to ER guidance. Your clinical team is never blindsided, and patients get appropriate care direction.
Every call answered
No voicemail backlog or unanswered lines
New patient leads captured
Booked or logged for staff callback
Urgent calls escalated
Routed to on-call or appropriate care level
Appointments and demographics synced to Kareo
No manual re-entry or calendar conflicts
Any inbound call to your practice phone line that goes unanswered (voicemail, busy signal, or no answer) is a missed call. MedReception answers these immediately with a greeting, qualifies the call, and either books an appointment, logs a callback, or routes to on-call staff.
MedReception can be configured to answer calls 24/7 or only after your office closes. Most practices use hybrid: office staff answer during hours, AI takes over after-hours. You decide what works for your practice.
Yes. After booking on the call, the appointment is confirmed to the caller's phone number via SMS or email (your choice). Your Kareo calendar shows it immediately, and reminder notifications are sent per your practice settings.
Yes. If the phone number matches an existing Kareo patient, the AI recognizes them as returning. If not, they are logged as a new lead. New leads get a different routing path and intake questions.
The AI triages the call and immediately recognizes high-severity symptoms (e.g., chest pain, severe bleeding). It advises the caller to dial 911, transfers if available, or ensures the on-call provider is notified. The call is logged for follow-up compliance.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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