Revenue

Baseline first: the numbers to capture before you change anything

Outcomes vary by practice, population and appointment type, so the only honest answer comes from your own data. Which baseline to record before deployment, which dashboard metrics to follow, and how to line call data up against Kareo's own no-show records.

Record the baseline before you deploy: current no-show rate by appointment type and current call answer rate
Follow the dashboard metrics that move: call volume, booking rate, escalation rate, no-show pattern by type
Kareo already records appointment no-shows and cancellations, so half the comparison exists before you start
Call data correlates against those records: who booked, when, and what they asked for
Compare like with like — same appointment types, same providers, same season
Judge the change over the first 90 days rather than the first fortnight, since early weeks include configuration changes

How it pays back

A baseline you did not record cannot be reconstructed

The single most common measurement failure is deploying first and asking about impact later. Capturing the current no-show rate and answer rate takes an afternoon and is the only thing that makes the after-number mean anything.

Your EHR already holds half the answer

Kareo records no-shows and cancellations as part of normal operation. The comparison you want is mostly a report you can already run, taken before and after.

Attribution needs both sides of the join

Call data shows who booked and what they said; Kareo shows who attended. Correlating them is what separates 'we booked more appointments' from 'more of our booked appointments were kept'.

Answering more calls puts more on the schedule

Expect booking volume to rise before efficiency does, because more callers now reach you. That is a real effect to plan provider blocks around, and it is worth predicting rather than being surprised by.

Every call answered

No missed calls, no voicemail dead ends, no abandoned callers

Appointments confirmed in writing

SMS and email reminder reduce no-shows and patient confusion

Urgent calls escalated

Triage ensures high-risk patients are prioritized

Call data visible in dashboard

Track call volume, booking rates, and no-show patterns

Frequently asked questions

What should we measure before turning anything on?

Your current no-show rate, broken out by appointment type, and your current call answer rate. Both are needed, because a change in bookings without a change in attendance is a different story from the reverse.

Which metrics tell us it is working?

Call volume, booking rate, escalation rate and no-show pattern by appointment type, all visible in the dashboard. Written confirmations and reminders are intended to help attendance, but outcomes vary by practice and population, so monitor your own numbers over the first 90 days rather than assuming a figure.

Does Kareo track the no-show patterns we would compare against?

Yes. Kareo records appointment no-shows and cancellations, and MedReception integrates with Kareo appointments, so call data correlates with the no-show patterns in your EHR reports.

If we stop missing calls, does the schedule come under more pressure?

In the short term, yes — more callers reach you, so more appointments get booked. Over time routine bookings are handled without staff intervention, and the volume patterns in your dashboard are what you use to adjust provider blocks.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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