Plastic Surgery
Plastic surgery demand doesn't stop Friday at 5 p.m. MedReception AI answers weekend calls, captures procedure interest and patient details, and routes confirmed bookings straight into Kareo. Your team returns Monday to a clean intake queue and filled consultation slots.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Prospective patients calling on Saturday or Sunday reach a live voice, not a voicemail box. They hear your practice name, describe their procedure interest, and leave with a booked time slot. Monday morning your schedule is already full.
AI returns a structured summary of each call: patient name, phone, procedure interest, skin concerns, and any questions. Your staff review it once, paste it into the chart, and confirm the appointment. No re-calling to clarify what the patient wanted.
Every confirmed consultation is already in your Kareo calendar with the patient's name, date of birth, and phone number. Your team doesn't re-enter demographic information. Appointment confirmations and pre-op instructions go out automatically.
If a patient calls with a post-op concern or urgent question, AI routes the call to your on-call surgeon or staff member based on the rules you set. Routine cosmetic consultations book without interrupting your weekend. You stay in control of what escalates.
Every call answered
Day, night, and weekend, no voicemail, no missed opportunities
Structured intake captured
Procedure interest, goals, and contact details ready for your chart in one call
Kareo bookings automated
Consultations book with patient demographics; your team confirms and sends pre-op instructions
Urgent routing by your rules
Post-op concerns and complex questions escalate; routine bookings queue for Monday
You set the rules during onboarding. AI can route by provider availability in Kareo, location, procedure type, or a combination. If a patient calls asking for a specific surgeon or location, AI checks your live Kareo schedule and books the next available slot. If no slot matches, the patient is queued for your team to call back Monday.
AI listens to the concern, captures the details, and routes the call to your on-call surgeon or clinical staff based on the escalation rules you've configured. Routine cosmetic inquiries continue to book automatically. You decide what triggers an immediate escalation.
The booking goes straight into Kareo with the patient's name, date of birth, and phone number. Your team reviews the structured intake summary, pastes it into the chart if needed, and sends a confirmation text or email. No re-entry of the patient's information.
Launch takes about one week from signup. The Kareo connection and your practice phone number are ready in one to three days. Registering the number for patient texting takes about five business days. During setup, our team works with you to configure call routing, intake questions, and escalation rules specific to plastic surgery.
MedReception integrates directly with Kareo and 12 other major EHRs including athenahealth, eClinicalWorks, Elation, SimplePractice, and others. If you use a different system, Katie still answers every call, captures intake, and handles booking requests that your staff enter into your EHR. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
EMR Integration
AI receptionist for Kareo
How the receptionist works alongside Kareo.
Next step
What happens after hours
How calls are answered outside opening hours.
Revenue Impact
The cost of missed calls
What unanswered calls cost a practice.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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