Podiatry practices in Fresno field calls from patients with foot pain, sports injuries, and chronic conditions. MedReception captures chief complaint, injury history, current medications, insurance details, and appointment preferences on every new patient call, then routes urgent cases to your staff and books routine visits into your schedule.

No. Katie captures chief complaint, injury history, medications, and insurance on the call and returns a structured summary for your staff to review and file. Your podiatrist and team remain in control of the chart. Appointment bookings and new patient demographics (name, date of birth, phone) do sync to your EMR automatically.

You set escalation rules based on keywords and urgency signals. If a patient reports severe pain, signs of infection, or trauma, Katie flags the call for immediate staff escalation. Your team decides whether to schedule an emergency slot or advise the patient to seek urgent care. MedReception routes and escalates; your podiatrist makes the clinical decision.

Yes. If your practice uses athenahealth, eClinicalWorks, Elation, Tebra, ModMed, Nextech, or another integrated EMR, Katie books new patient appointments end to end and confirms via text. Setup takes about one week from signup; the EHR connection and your phone number are ready in 1 to 3 days.

Managed plans include a monthly block of minutes, then a per-minute rate. After your usage settles in the third month, you can move to a reduced-cost annual plan priced on your actual minutes. There is no setup fee. Edits and optimization are free for life.

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA. All calls, recordings, and patient data are encrypted in transit and at rest. Access is role-based and audited. Your Fresno podiatry practice data stays secure and under your control.