Compliance
Katie collects structured patient information, new patient demographics, appointment history, and chief complaint during calls. All data is encrypted and returned to your staff for EMR entry.
Katie gathers patient information in a consistent format during the call. Your staff receives a clean summary to review and file. Nothing bypasses your team's clinical governance.
Confirmed appointments, patient names, DOBs, and phone numbers sync automatically to your EMR. Insurance information, medical history, symptoms, and other clinical details are returned as a structured summary for your staff to review and enter.
Katie identifies new patients during intake and returns structured data for your new patient workflow. Your team creates the chart and enters all clinical information.
Appointment data and demographics write to EMR
Name, DOB, phone number, appointment confirmed
Staff-reviewed intake summaries
Chief complaint, symptoms, allergy, medication context returned for review
New patient flagged
Automatic detection triggers your new patient workflow
Named EMR integrations
Syncs confirmed data securely with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed and more
Katie writes appointment bookings, patient name, date of birth, and phone number. All other information—insurance, medical history, symptoms, allergies, medications, questionnaire responses—is returned as a structured summary for your staff to review and enter.
No. Insurance information is captured on the call and returned to your staff as part of the structured summary. Your team enters it into the chart or stores it securely. MedReception does not write insurance data to the EMR.
Katie screens for known allergies and asks about current medications during intake. These are returned as part of the structured summary for your clinical staff to review, verify, and enter into the patient record.
Katie flags incomplete or conflicting responses in the summary. Your staff reviews the summary, can contact the patient for clarification, and makes the final clinical judgment before chart entry.
Yes. All patient information captured during the call is encrypted during transmission and while stored on MedReception servers until your staff reviews and files it.
Workflow
Patient intake
Structured, compliant intake workflow from first call to EMR entry.
Integration
EMR and EHR integrations
Katie securely integrates with named EHRs for appointment and patient data sync.
Workflow
New patient scheduling
Katie recognizes and routes new patients, capturing their intake securely.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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