Compliance
Built for regulated healthcare. Katie's AI receptionist captures calls securely, stores no PHI on the system, and returns structured summaries for your EMR compliance review.
All calls are recorded and encrypted. Patient names, dates of birth, and phone numbers are captured on the call and returned to your staff—not stored permanently in the AI system. Chief complaints and symptom summaries are structured and provided to your team for review.
Your team reviews every structured summary before filing to the EMR. Medical history, allergies, symptoms, and questionnaire responses are returned as a pasteable summary for your staff to review and file, maintaining your clinical governance and chart control.
Full Business Associate Agreement with MedReception. Call logs and patient interaction records are timestamped and auditable for compliance reviews and regulatory inspections.
HIPAA-aware by design
No permanent PHI storage on the AI platform
Encrypted transmission
Call audio and data encrypted end-to-end
Staff-controlled workflow
Your team reviews before chart entry
BAA provided
Business Associate Agreement on file
No. Katie captures call information during the interaction and returns a structured summary to your staff. No protected health information is stored permanently on the MedReception platform. Your staff reviews and files summaries to the EMR chart.
Yes. All call recordings and data transmission are encrypted. Encryption keys are managed according to HIPAA Security Rule standards.
Yes. MedReception is a HIPAA-covered entity and provides a signed BAA with all healthcare clients. This establishes your liability framework and our obligations as a business associate.
Insurance information, photo ID, and driver's license information are captured on the call and returned to your staff as part of the structured summary. Your staff are responsible for entry into the EMR or secure document storage. MedReception does not write these to the patient record.
Yes. Call logs, timestamps, and interaction summaries are available for audit and compliance review. Your IT or compliance team can request access to call records and audit trails.
Compliance
HIPAA and compliance
Full breakdown of HIPAA requirements and how Katie's AI receptionist meets them.
Next step
Meet Katie, the AI receptionist
The AI receptionist that answers the phone.
Integration
EMR and EHR integrations
Katie integrates with 13+ major EHRs to write confirmed appointments and new patient demographics securely.
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HIPAA-Compliant AI Receptionist for Small Medical Practices
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HIPAA-Compliant Call Recording and Storage for Medical Offices
Katie records and encrypts every medical call, maintaining audit trails and compliance documentation.
Related
HIPAA-Compliant Patient Data Capture During Calls
Katie collects structured patient information, new patient demographics, appointment history, and chief complaint during calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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