Compliance
Katie records and encrypts every medical call, maintaining audit trails and compliance documentation. Call audio and data are stored securely and never shared without your authorization.
Every call is timestamped, encrypted, and logged. If regulators or legal counsel requests records, your audit trail is complete and demonstrates good faith compliance efforts.
Call retention and consent rules vary by state. MedReception configures recording consent, notification, and retention to match your jurisdiction.
Only authorized staff can access call recordings. Role-based permissions ensure only relevant team members can listen to or download audio for clinical, quality, or compliance review.
Encryption at rest and in transit
All call audio and metadata protected
Timestamped audit trail
Every call logged with date, time, user, action
Role-based access
Only authorized staff can access recordings
State-compliant retention
Configurable policies match your jurisdiction
Retention policies are configurable. You define how long calls are kept before automatic deletion. MedReception supports retention rules that comply with your state's healthcare privacy regulations and your own data governance policies.
Only staff members you authorize. Role-based access controls ensure that clinical, compliance, and management staff can only access recordings relevant to their role. Access is logged.
Yes. Calls are encrypted during transmission and at rest on secure servers. Encryption keys are managed according to HIPAA standards.
Yes. Patients may request a copy of their interaction. Your staff can download and provide the call recording as part of their medical record access request.
All access attempts are logged. Unauthorized download attempts are blocked by role-based permissions and flagged in audit reports for your security team to review.
Compliance
HIPAA and compliance
HIPAA Security Rule requirements and how Katie's architecture addresses them.
Product
AI medical receptionist
Katie handles calls with built-in compliance and security from day one.
Product
Meet Katie, the AI receptionist
Full capabilities including secure call handling and EMR integration.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
