8x8 Compliance
All AI and staff calls through 8x8 are recorded and retained according to your compliance policy. Call summaries, audio logs, and audit trails meet HIPAA and state telecom recording laws.
Medical calls through 8x8 must be recorded and retained. The AI ensures every call is captured, consents are documented, and recordings are stored securely.
Staff can review calls with patients to understand what was promised, discussed, or recommended. Ideal for quality assurance and staff training.
If a patient disputes what was said on the call, you have a complete recording. If a complaint is filed, the recording and AI-generated summary provide documentation.
The AI confirms caller consent to recording at the start of each call. This consent is logged in your compliance records, not left to chance.
Every call recorded and encrypted
HIPAA-compliant storage on secure servers
Caller consent captured and documented
Consent confirmation logged in compliance audit trail
Call summary and metadata retained
Duration, timestamp, and key details logged for compliance
Audit trail tracks access and retrieval
Full record of who reviewed calls and when
Yes, but it depends on state law. Some states require one-party consent (you can record), others require two-party consent (both parties must agree). The AI confirms caller consent at the start of every call. Your compliance team should verify your state's requirements.
Call recordings are stored on HIPAA-compliant, encrypted servers. Access is restricted to authorized staff, and all access is logged and auditable.
Retention is configurable based on your practice policy. You can set calls to be retained for 30 days, 90 days, 1 year, or longer, depending on your compliance and liability requirements.
Yes. All calls—both AI-to-caller and staff-to-caller—are recorded and available for review. You can pull up a specific call by date, caller name, or phone number.
The AI informs callers that the call may be recorded for quality and training purposes. If the caller objects, the call can proceed without recording, or your practice can require consent as a condition of scheduling.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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