Compliance

Patient data protection with round-the-clock call coverage

An AI receptionist designed for medical practices that handles calls and patient information with full HIPAA compliance, encrypted storage, and audit trails.

All calls encrypted end-to-end; no patient data stored on third-party consumer platforms
Captures PHI only as needed for appointment booking and urgent triage
Access logs and audit trails track every call, data entry, and staff review
Role-based permissions restrict staff access to sensitive call content
De-identified summary logs available for compliance reporting and quality review
No PHI shared with third-party AI vendors; processing stays within the MedReception infrastructure

How it pays back

Protect patient privacy while scaling operations

Add 24/7 capacity without outsourcing calls to non-HIPAA platforms or offshore call centers. All processing stays within compliant infrastructure.

Meet regulatory audit requirements

Every call, data entry, and staff access is logged and auditable. You can demonstrate compliance to regulators and malpractice carriers on demand.

Reduce staff burden of manual PHI handling

The AI captures structured data on the call—appointment details, patient name, DOB, phone—minimizing manual note-taking and reentry. Less paper, less re-keying, fewer errors and exposure.

Minimize breach risk and liability

Compliant infrastructure, encrypted data, role-based access, and audit trails all reduce the risk profile of your call center operations.

End-to-end call encryption

HIPAA-aware by design, no consumer platforms

Audit trails on all access

Track every staff member who views call data

Role-based permissions

Limit PHI access to authorized staff only

BAA and compliance-ready

Works with your security and privacy protocols

Frequently asked questions

Is a BAA (Business Associate Agreement) required?

Yes. MedReception signs a Business Associate Agreement with your practice. The system is designed to meet the technical and administrative safeguards required under HIPAA's Security Rule.

Where is call data stored?

All data is stored on secure, HIPAA-compliant servers within the MedReception infrastructure. No calls, recordings, or patient data are sent to consumer cloud services or offshore vendors.

Can I audit who accessed a patient's call record?

Yes. Every access—staff review, AI processing, data export—is logged with timestamp and user ID. Your compliance team can pull audit reports for any date range or patient.

What happens if a patient asks to hear or delete their call recording?

Patients have rights to their PHI. You can export, redact, or delete call records from the system. MedReception logs those actions for your compliance file.

Does this meet state medical board standards?

Yes. The system meets HIPAA, state licensing board standards, and healthcare data security best practices. Your legal and compliance team can review the technical specifications and security documentation.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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