Compliance & Security

Full call audit trail, encryption, and BAA compliance for your 8x8 + AI receptionist workflow

Every call is recorded, transcribed, logged, and encrypted. MedReception AI meets HIPAA requirements for 8x8 phone systems, with audit trails accessible for compliance reviews and internal QA.

How it pays back

Audit-ready records

Regulators request call logs? All interactions with patients—AI and staff—are timestamped, encrypted, and searchable. You can pull records by patient, date, or call type in minutes.

No surprise data breaches

All patient conversations are encrypted end-to-end. Call recordings are stored on HIPAA-compliant servers with industry-standard access controls and data deletion schedules.

Staff accountability and training

Review actual calls to validate staff compliance, assess tone and accuracy, and provide targeted training. Hear how the AI handled sensitive questions and how staff responded.

Insurance and state board ready

If a patient disputes a charge or files a complaint, you have the full call recording and transcript to prove what was discussed, promised, or documented.

Encrypted end-to-end

All calls and data in transit and at rest

BAA-compliant

Business Associate Agreement signed and active

Full audit trail

Every call logged with timestamp, parties, duration, and outcome

HIPAA-aligned infrastructure

Data handled under HIPAA Privacy and Security rules

Frequently asked questions

Is MedReception AI a Business Associate under HIPAA?

Yes. We sign a BAA with every customer. This means we are a regulated covered entity's business partner, and we are legally bound by HIPAA Privacy, Security, and Breach Notification rules.

Are call recordings stored on your servers or ours?

Call recordings are stored on MedReception's HIPAA-compliant servers by default. You can configure retention (e.g., delete after 30 days, 90 days, or keep indefinitely). If you prefer, some integrations allow recordings to be stored on your practice's servers or EMR.

Can patients request a copy of their call recording?

Yes. Patients have a HIPAA right to access their medical records, including call recordings related to their care. You can fulfill this request by exporting the recording and providing it to the patient (or their authorized representative).

Who at our practice can listen to calls?

You set role-based access. Typically, the practice manager, compliance officer, and quality lead can review all calls. Clinicians can review calls related to their patients. Staff can listen only to calls they took part in. This is all configurable.

How long are calls retained?

Default is 90 days of recordings and transcripts. You can extend or shorten this based on your compliance and legal requirements. We do not delete calls without your explicit request.

What if there's a HIPAA breach or data incident?

We have a Breach Notification Plan. If any unauthorized access occurs, we notify you immediately and provide all details needed to notify patients, HHS, and media as required by law. We also document root cause and remediation steps.