Compliance & Security
IVR systems collect patient data in uncontrolled environments; AI receptionists are built for HIPAA from the ground up, with encryption, audit logs, and secure data handling.
AI receptionists for medical practices comply with HIPAA by design—not as an add-on. Encryption, access controls, and data governance are core, not optional.
MedReception signs a BAA with your practice, formally establishing HIPAA obligations and data handling responsibilities. Most IVR vendors don't offer or understand BAAs.
Patient data in motion (calls, summaries) and at rest (stored records) are encrypted using healthcare-grade standards. Access is logged and auditable.
Every call, data access, and system action is logged. You can generate reports, audit staff access, and prove compliance to regulators or during breach investigations.
HIPAA-compliant infrastructure
Encryption, audit logs, role-based access, and Business Associate Agreement
No unsecured patient data in public clouds
Healthcare-grade data centers and infrastructure, not generic IVR vendors
Configurable data retention and deletion
Comply with your retention policy and securely destroy records on schedule
Audit-ready call records and transcripts
Every call logged, searchable, and available for compliance audits or investigations
Many general-purpose IVR systems are not designed for healthcare and don't meet HIPAA requirements. Some vendors may claim compliance, but you need to verify they have a BAA, use encryption, and follow HIPAA data handling standards. AI receptionists built for healthcare include these by default.
A BAA is a legal document that establishes HIPAA obligations between your practice (the Covered Entity) and the vendor (the Business Associate). It specifies how patient data will be handled, secured, and destroyed. Any vendor handling PHI should offer a BAA.
Patient data (demographics, call transcripts, and structured summaries) is stored on healthcare-grade servers in encrypted form. Access is restricted by role and logged. You can configure retention policies—data is deleted on schedule or on request.
The AI receptionist captures it as part of the call summary but does not broadcast it. The data is encrypted, access-controlled, and only visible to staff with appropriate permissions. Your staff reviews and files it per your clinical protocols.
Yes. AI receptionists provide audit logs showing every access to a patient's call, transcript, or summary. You can see who viewed it, when, and why—essential for compliance and breach investigations.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
