AI Phone Tree Replacement for Medical Offices
“Press 1 for appointments, press 2 for billing…” Patients are tired of phone trees. MedReception AI replaces rigid menus with natural conversation while still routing calls safely to the right place.
Hear the Phone Tree Replacement LiveWhy Phone Trees Fail in Healthcare
- Patients choose the wrong option or hang up.
- Complex situations don’t fit neatly into a menu.
- Language barriers and hearing issues make menus harder to navigate.
- Updating menus requires IT or slow vendor changes.
How AI Call Routing Works Instead
🗣 Patients Speak Naturally
“I need to reschedule my surgery” or “I’m having pain after yesterday’s procedure” is enough for the AI to route correctly.
🧠 Intent + Workflow Routing
The AI listens for intent (billing question, postop issue, refill request, new patient) and applies routing rules you define.
🌎 Multilingual Menus Without Menus
No more “Para español, oprima dos.” The AI simply responds in the language the patient speaks.
⚙️ Easy to Change
Need to route all postop calls to a different nurse this week? Update logic once and it applies instantly—no re-recording menus.
Upgrade from Phone Tree to AI
Most practices turn on MedReception AI alongside their existing phone tree, then fully replace it once they see patients prefer the conversational route.
Schedule a Routing Strategy Call