Operational

Reduce Patient No-Shows with AI Booking and Automated Confirmation

AI books appointments and coordinates automated reminders with your EHR calendar. Confirmed bookings sync to Tebra and trigger timely SMS/email reminders to reduce no-shows.

Appointment confirmed in real-time on the call; booked immediately into EHR
AI verifies correct phone and email before booking—catches data entry errors up front
Automated SMS/email reminders sent before appointment (configurable timing)
Patient can confirm or reschedule via SMS or patient portal linked to EHR
Reminder logs stored in EHR for compliance and follow-up tracking
Cancellations sync back to EHR calendar instantly for next-patient availability

How it pays back

Appointment Confirmed on the Call

No 'confirmation text coming later.' AI confirms details with the patient, writes to EHR, and the appointment is locked in. Reduces confusion and same-day cancellations.

Early Error Detection

AI reads back the phone number and email before confirming. Patient corrects on the spot. Reminders then reach the right person, not a wrong number.

Automated Reminders That Actually Work

Reminders trigger from your EHR calendar. If appointment is cancelled or rescheduled in Tebra, reminder logic updates automatically. No manual reminder management.

Easier Rescheduling

Patient gets a reminder text with a link to confirm, reschedule, or cancel. No phone call needed. This reduces 'I forgot' no-shows while keeping your schedule flexible.

Appointment confirmed at booking

Patient detail verification reduces data errors and same-day cancellations

Automated reminders from EHR

Reminders stay synced with your live Tebra calendar

SMS or email confirmed before sending

Patient chooses contact method; correct info captured on call

Rescheduling without phone calls

Patient can confirm or reschedule via text link

Frequently asked questions

When does the reminder send?

Configurable per your practice. Typical windows: 24 hours before, 2 hours before, or both. You set the rules during setup.

What if the patient doesn't respond to the reminder?

Reminders are informational. If no response, the appointment stays booked. Your front desk can make courtesy calls to high-risk patients if needed, but AI and EHR integration removes the repetitive reminder burden.

Can we use the patient portal for confirmations?

Yes. If your Tebra EHR has a patient portal, confirmations can route there instead of SMS. SMS is faster for most patients, but you can configure either or both.

Do reminder logs go into the EHR?

Yes. Reminder sent, patient response, and any reschedules are logged in the appointment notes or activity history so your staff sees the full confirmation trail.

How do cancellations sync back?

If a patient cancels via text or patient portal, that update syncs back to your Tebra calendar instantly. The slot opens for next-patient rescheduling without manual staff work.