Operational
Confirm the visit on the call, read back phone and email to catch bad contact data, then let EHR-linked reminders handle confirmations and reschedules.
No 'confirmation text coming later.' AI confirms details with the patient, writes to EHR, and the appointment is locked in. Reduces confusion and same-day cancellations.
AI reads back the phone number and email before confirming. Patient corrects on the spot. Reminders then reach the right person, not a wrong number.
Reminders trigger from your EHR calendar. If appointment is cancelled or rescheduled in Tebra, reminder logic updates automatically. No manual reminder management.
Patient gets a reminder text with a link to confirm, reschedule, or cancel. No phone call needed. This reduces 'I forgot' no-shows while keeping your schedule flexible.
Appointment confirmed at booking
Patient detail verification reduces data errors and same-day cancellations
Automated reminders from EHR
Reminders stay synced with your live Tebra calendar
SMS or email confirmed before sending
Patient chooses contact method; correct info captured on call
Rescheduling without phone calls
Patient can confirm or reschedule via text link
Configurable per your practice. Typical windows: 24 hours before, 2 hours before, or both. You set the rules during setup.
Reminders are informational. If no response, the appointment stays booked. Your front desk can make courtesy calls to high-risk patients if needed, but AI and EHR integration removes the repetitive reminder burden.
Yes. If your Tebra EHR has a patient portal, confirmations can route there instead of SMS. SMS is faster for most patients, but you can configure either or both.
Yes. Reminder sent, patient response, and any reschedules are logged in the appointment notes or activity history so your staff sees the full confirmation trail.
If a patient cancels via text or patient portal, that update syncs back to your Tebra calendar instantly. The slot opens for next-patient rescheduling without manual staff work.
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Pillar guide
EHR Integration for Medical AI: How AI Reads and Writes Safely
Technical guide to EHR integration for clinical AI: FHIR R4, HL7 v2, vendor REST APIs, and security architecture.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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