After-Hours Answering
Plastic surgery practices field inquiry calls around the clock, cosmetic consultations, revision concerns, emergency post-op questions. Missed calls during evenings, weekends and holidays mean lost consultations and revenue. MedReception answers every inbound line 24/7, captures full intake on the first call, and routes callers directly to scheduling, so no lead disappears into voicemail.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Cosmetic surgery inquiry calls come evenings, weekends and holidays when your team is offline. Katie answers daytime volume; Annie handles after-hours and weekend calls. Every caller reaches a live conversation, books a consultation slot, or leaves a structured callback request, never a full voicemail box or missed lead.
Callers describe their goals, a facelift consultation, rhinoplasty revision, post-op follow-up concern, on the phone. MedReception captures demographics, reason for visit, urgency, and any post-op or emergency flag. Your staff see the full context before the patient walks in, so consultation time is focused and efficient.
Callers are routed to live availability and book their consultation slot during the call. New patients are created in your EMR with name, date of birth and phone. No 'we'll call you back to confirm' friction; no second phone tag. Consultation booked, patient record started, intake summary ready for your team.
MedReception is custom-built per practice and EMR-independent. If you switch from one EMR to another, your AI receptionist moves with you, no re-implementation, no lost configuration. Your intake template, routing rules and phone integrations stay intact.
Every call answered
Day and night, no voicemail dead ends or ring-outs
Intake captured on first contact
Patient demographics, consultation type, urgency and post-op flags in one call
Booking happens during the call
New patient record created in your EMR, consultation slot confirmed, no callback needed
13+ EMR integrations
Appointment bookings, new patient creation and demographics sync automatically
Annie answers post-op calls instantly and captures the reason for contact (pain, infection concern, swelling question, etc.). If your practice has set an escalation rule for post-op emergencies, Annie routes the call to your on-call provider or emergency line. If not, the call is logged with a structured summary for your team to review first thing in the morning. Clinical decisions stay with your clinicians; Annie captures, escalates and documents.
Yes. We customize the intake template for plastic surgery practices to capture consultation type, prior procedures, desired outcomes and timeline. Callers describe their goals conversationally; the AI extracts and structures this information into a summary for your team to review before the consultation appointment.
Callers can leave a callback request with their contact info and consultation type. That request is logged in a structured summary for your team to follow up with availability or a waitlist option. No lead is lost; your staff decide next steps based on the captured intent.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. Appointment bookings, new patient creation and demographics sync automatically. If you use a different EMR, custom integration is available; book a demo and we will scope yours. Either way, Katie still answers every call and handles intake; your staff enter booking requests and the system routes them to your schedule.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. During that time, our team customizes your intake template, routing rules and after-hours escalation settings. You go live with a full onboarding call and ongoing support.
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Next step
The cost of missed calls
What unanswered calls cost a practice.
Next step
Replacing voicemail with an AI receptionist
Why a call that reaches voicemail is usually lost, and what answers it instead.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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