AdvancedMD Multi-Site
Multi-site AdvancedMD practices receive calls across multiple phone numbers or a single main line. The AI identifies the patient's preferred location, their last provider, and their reason for visit—then routes the call and books into the correct AdvancedMD site.
The AI identifies which location is right for the patient before answering. If a patient calls the main line for the satellite clinic, the AI books them in the correct location without a transfer.
The AI knows which provider the patient sees at which location. It can rebook them with the same clinician and route calls accordingly, strengthening patient relationships.
If one location is fully booked and another has slots, the AI can suggest the alternative site and book there instead—balancing panel load across your network.
A single on-call provider can handle urgent calls from all locations. The AI routes the call, opens the correct AdvancedMD chart, and provides full context—no confusion about which site.
Unified patient lookup
AI queries all locations in AdvancedMD to find patient history and preferences
Smart call routing
Calls directed to the right location based on patient profile and availability
Cross-site appointment booking
Appointments created in the correct AdvancedMD site and calendar
Location-specific reporting
Each site tracks its own call volume, bookings, and no-show rates
Yes. The AI can handle a main line and route patients to satellite locations based on their address, insurance, or preference. You can also maintain separate numbers per location—the AI handles both models.
The AI offers the next available slot with a clinician at that location or suggests the same provider at another location. The patient decides. Appointment is booked into AdvancedMD at the chosen site.
You assign after-hours escalation rules per location. A single on-call clinician can cover all sites. The AI routes urgent calls and provides full context—patient name, history, reason for call—so the clinician is ready.
Yes. Each site can see its own call volume, booking rate, no-show rate, and appointment capacity. You can also view rollup reports across all locations.
Yes. Each location can define its own routing rules—which calls go to which provider, which specialties are seen where, backup escalation paths. All updates flow into AdvancedMD.
Topic Hub
Call routing and triage
How calls are intelligently directed based on patient profile and availability
Related
AI receptionist for AdvancedMD
Full feature set and integration for single and multi-site AdvancedMD practices
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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