ModMed Growth
ModMed practices with multiple locations use a single AI receptionist that routes calls to the correct facility, respects site-specific hours, and books appointments to the right ModMed instance—no location mix-ups.
Instead of maintaining separate phone numbers for each location or forcing patients to navigate a directory, one number reaches the AI. The caller tells you which location they want or the AI offers nearby availability. No more patients booking the wrong site.
Each ModMed location has different hours, providers, and appointment types. The AI learns these distinctions and ensures bookings respect each site's calendar, lunch hours, and provider blocks.
If a caller needs urgent care after hours, the AI routes to the on-call provider for *that location*, not a central line. Emergency calls reach the right place immediately.
Your compliance and billing teams see clean, location-specific call logs and bookings in ModMed. No cross-location data leakage, and staff only access the sites they work at.
Multi-location smart routing
Calls directed to correct facility based on availability or caller preference
Location-specific ModMed sync
Each site's bookings and new patients assigned to its own ModMed instance or location code
After-hours failover
Urgent calls route to on-call provider for the location, not a generic queue
Data isolation
Staff at each location see only their site's calls, bookings, and patient records
The AI asks. For new patients, it offers nearby locations based on their zip code or asks them to choose. For existing patients calling back, it confirms their prior location or provides alternatives if needed.
The AI will ask which location the caller prefers, or if both are available, offer the closest one. If a provider has been booked at both locations for the same time, the AI won't double-book—it offers the next available slot.
No. The AI works with ModMed practices where each location has its own ModMed setup (separate practice IDs or location codes) or a multi-location ModMed instance. The AI assigns each location's bookings to the correct ModMed location.
You configure on-call routing for each location independently. An after-hours caller to Location A is routed to Location A's on-call provider, and a call to Location B goes to Location B's on-call provider.
Yes. If a patient moves to a different location, the AI can update their location preference in the system, and future calls are routed correctly.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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