Hint Health + Multi-Site

Unified call answering across Hint Health multi-location practices—no transfer queues, no dropped calls between sites

AI receptionist that integrates with Hint Health scheduling and routes calls intelligently across your practice locations, capturing patient intent and appointment data without manual staff handoffs.

Route calls to the right location based on patient need and provider availability
Capture new patient details and appointment requests, then sync bookings and demographics to Hint Health scheduling
Answer calls during hours when front desk is managing multiple sites
Escalate urgent patient issues to on-call staff by location
Return structured intake summaries for clinical review before chart entry
Reduce transfer confusion and dropped calls across sites

How it pays back

Single phone number, smart routing

One practice line handles all locations. AI determines which site the patient needs based on their request, provider specialty, and real-time availability.

Hint Health appointment sync

Bookings, patient names, dates of birth, and phone numbers sync to the shared Hint Health scheduling system. Your staff sees all confirmed appointments in one place.

No lost calls between sites

Unlike traditional call forwarding, the AI completes intake and booking before any transfer. If a patient should reach location A but calls location B, the AI handles it without dropped connections.

Structured clinical handoff

Intake notes, reason for visit, and patient history are captured on the call and returned as a pasteable summary. Your clinical team reviews and files—no re-asking of questions.

Calls answered without transfer

Intake and booking completed during the call, transferred only if escalation or consultation needed

Hint Health sync

Appointments, new patient creation, demographics (name, DOB, phone) synced automatically; clinical content returned as structured summary for staff review

Location-aware routing

Patient routed to the correct site based on specialty, provider, and need

Frequently asked questions

How does the AI know which location to route a call to?

During the call, the AI asks about the patient's reason for visit, preferred provider, and location preference. It cross-references available providers and appointment slots in Hint Health across all sites, then routes or books accordingly.

Does insurance information sync to Hint Health?

No. Insurance details are captured during the call and returned in a structured summary for your staff to review. Your team uploads insurance to Hint Health or your patient portal after verification.

What happens if a patient needs to be transferred to a provider at a different location?

The AI completes the intake and appointment booking first. If a clinical consultation or in-person visit at another location is needed, the patient is transferred with all context already captured, reducing repeat questioning.

Can the AI handle calls outside of business hours?

Yes. The system operates 24/7. After-hours calls are answered, intake is completed, and urgent issues are escalated to on-call staff. Non-urgent requests are logged and staff is notified at next business day opening.

How does clinical data get into the chart?

Chief complaint, allergies, medications, and clinical questions are captured on the call and returned as a structured, EMR-ready summary. Your clinical staff reviews the summary and files it to the patient record in Hint Health.