Hint Health

Split incoming calls to cardiology, orthopedics, neurology, and more with Hint Health's department routing

Hint Health call split identifies which specialty a patient is calling about and routes the call directly to that department's team, eliminating inter-office transfers and call confusion.

AI greets patient and asks 'Which department are you calling—cardiology, orthopedics, or neurology?'
Patient provides reason for call (appointment, refill, question); AI routes to correct specialty team and Hint Health queue
Appointment requests for cardiology book into cardiology schedule; refills route to cardiology nurse
No patient transfer between departments; no wait times while the call is routed manually by staff
Each specialty sees their own intake queue and call summaries in Hint Health
Specialty-specific triage questions can be configured (chest pain for cardio, joint pain for ortho)

How it pays back

Patient reaches correct specialty without transfer

A patient calling about knee pain reaches orthopedics directly; a patient with a cardiac question reaches cardiology. No transfer, no hold, no getting rerouted to the wrong department.

Each department manages their own workflow

Cardiology team sees cardiology appointments and refills in their Hint Health intake queue. Ortho team sees ortho appointments and questions. No cross-departmental noise or confusion.

Specialty-specific intake questions

Cardiology patients are asked about symptoms relevant to cardiac care. Ortho patients are asked about joint-related concerns. Each intake is clinically relevant to the specialty.

Faster appointment availability per specialty

When a patient selects a specialty, they see availability only for that team. No unnecessary waiting for an ortho appointment while cardiology schedules are blocked.

Department routing instant

Patient selected specialty routes immediately; no inter-department transfer wait

Specialty-specific queues

Each department has their own intake queue, triage rules, and callbacks in Hint Health

Intake questions customized

AI triage and intake questions tailored to each specialty's workflow

Hint Health integration

Named EMR integration with multi-specialty routing and appointment booking

Frequently asked questions

What if a patient doesn't know which specialty to call?

The AI can guide them: 'Are you calling about your heart, your joints, or your headaches?' Based on the patient's response, the AI selects the specialty. The patient can also stay on the line and be transferred if they're unsure.

Can a patient schedule across multiple specialties in a single call?

Yes. If a patient needs cardiology in April and neurology in May, the AI can book both appointments in a single call. Each appointment goes into the correct specialty's Hint Health schedule.

How do I configure triage questions per specialty?

In your Hint Health settings, you define which triage questions apply to each specialty. For example, cardiology asks about relevant cardiac symptoms; neurology asks about headache frequency and related concerns. The AI asks the relevant questions based on specialty.

What if a patient's call reason spans multiple specialties?

The AI flags it for staff review. For example, a patient with chest pain AND joint pain after an accident might need both cardiology and ortho evaluation. The AI queues the call to both departments or escalates to a supervisor for triage.

Do specialty routers work across multiple locations?

Yes. If your practice has multiple locations, the AI can route to a specialty regardless of location. For example, all cardiology calls—whether the patient is in Boston or Dallas—route to the cardiology team, which can see patients at either location.