AdvancedMD
AI Receptionist for AdvancedMD Practices
AdvancedMD runs scheduling, charting and billing for many independent practices, so the same front desk often answers clinical questions and billing questions on one line. MedReception does not integrate with AdvancedMD. It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in AdvancedMD.
Billing calls and new patient calls on the same line
When a statement goes out, the phone fills with balance questions just as new patients are trying to book. MedReception answers both kinds of call at once, takes the billing question as a message for the person who handles statements, and captures the new patient's details and preferred times for your team to book in AdvancedMD.
What it does for a AdvancedMD practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in AdvancedMD.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on AdvancedMD
- •Morning: overnight calls arrive as a list of requests and messages, sorted by type, instead of a voicemail queue.
- •Statement week: balance and payment questions go to your billing contact as messages with the caller's account details.
- •New patients: name, date of birth, phone, insurance and reason captured on the call, ready to enter in AdvancedMD.
- •Urgent calls: routed to the number you choose, on the rules you set.
What it does not do with AdvancedMD
It does not read your AdvancedMD schedule, book appointments into AdvancedMD or write to the chart. Your team stays the one that enters visits and notes in AdvancedMD, working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite, Nextech and HealthQuest), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with AdvancedMD?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in AdvancedMD.
Questions from AdvancedMD practices
Does MedReception book appointments into AdvancedMD?
No. It takes the appointment request with the caller's preferred days and times, and your staff book it in AdvancedMD. Custom integration available.
Can it answer questions about a bill?
It can answer the questions you give it answers for, such as how to pay or who to talk to, and takes everything else as a message for your billing contact.
What if we switch EHRs later?
The receptionist is EHR-independent and moves with you. On a system we integrate with, booking into the chart can be switched on.